Terms and Conditions

1 Introduction

1.1 This website is operated by TAAVETTI Office Interiors Ltd T/A TAAVETTI Office Furniture Online. As a User of this website, opening an account or by trading with TAAVETTI Office Interiors Ltd you acknowledge, accept, and agree to be legally bound by these terms and conditions and that any use of this website including any transactions you make is subject to our terms and conditions. These terms and conditions can be amended at any time by TAAVETTI Office Interiors Ltd.

1.2 It is your responsibility to read the Terms & Conditions every time you place an order. TAAVETTI Office Interiors reserve the right in its absolute discretion at any time and without notice to remove, amend, or vary the content, which appears on any page of the Web Site.

1.3 Our Website and any product information/ brochures / catalogues and design services we provide are provided to assist you in purchasing / ordering our products, but manufacturers may make any changes to specification of products and services at any time.

1.4 We make no warranty, express or implied that making the products available in anywhere outside the UK is permitted under any law or regulation. Accordingly, if making the Products available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, those Products are not offered for sale to you. You accept that if you are resident outside the UK, you must satisfy yourself that you are lawfully able to purchase the Products. To the extent permitted by applicable law, we accept no liability, for any costs, losses or damages resulting from or related to the purchase or attempted purchase of the Products by persons in jurisdictions outside the UK or who are nominees of or trustees for citizens, residents or nationals of other countries.

1.5 This Web Site is directed towards businesses and it is assumed that each order is placed on behalf of a business. By your acceptance of these terms you confirm that you have the necessary authority to bind the business you are placing the order on behalf of.

1.6 You agree, by your acceptance of these Terms, that any material, information and ideas that you transmit to this Web Site or otherwise shall become and shall remain the property of TAAVETTI Office Interiors Ltd.


2.1 All orders for Products will be deemed to be an offer by you to purchase a Product under these Terms and Conditions which govern the Contract between us (“the Contract”) to the exclusion of all other terms and conditions and all Products are offered subject to availability. Acknowledgement of receipt of order shall not constitute acceptance of an order unless acceptance is expressly stated in the acknowledgement.

2.2 No variation of these Terms and Conditions shall be binding unless agreed in writing between our authorised representatives and you. Our employees or agents are not authorised to make any representations concerning the Products unless confirmed by us in writing.

2.4 Prices are displayed in on our website. Our pricing structure is as agreed with and notified to you. The price of any Product is the price in force at the date and time of your order. We may change the price of any Product before your order has been accepted by us. We will inform you if a Product’s price is higher than that stated in your order and you may cancel the order and decide whether to order or not to order the Product at the new price advised at that time. All prices are subject to the addition of Value Added Tax at the rate prevailing on the date of the invoice. The payment amount of any purchase becomes immediately due at the time of purchasing goods and should you have an approved credit account, presentation of our invoice and payment of this invoice is payable not later than the 20th day following the date of the invoice date.

2.5 We are entitled to refuse any order placed by you. If the Product you ordered is unavailable, we may provide to you a substitute of an equivalent quality and price without notice. (“Substitute Product”).

2.6 You undertake that all details you provide to us for the purpose of purchasing Products will be correct. We reserve the right to obtain validation of your credit, debit or purchasing card details before providing you with any Products. Time of payment shall be of the essence of the Contract.

2.7 You are responsible for complying with any legislation or regulations governing the import and export of the Products into the country of destination and/or the payment of any applicable duties.

2.8 No order, which has been accepted by us, may be cancelled by you except with our written agreement and on terms that you will indemnify us in full against all loss (including loss of profit), costs (including the cost of all labour and material used), damages, charges and expenses incurred by us as a result of the cancellation.


3.1 No goods can be accepted for return without prior agreement and proof of purchase.

3.2 Returned goods may be subject to a handling charge at your expense.

3.3 Any goods returned must be in original unmarked condition and packaging. Packaging that has been defaced, written on, damaged or marked in any way cannot be accepted for return.

3.4 Goods ordered specially on your behalf are strictly non-returnable and nonrefundable.

3.5 If:

3.5.1 the Product delivered is not a Substitute Product and is not what you ordered; or

3.5.2 the Product delivered is not fit for purpose. we will, at our option, deliver to you a replacement Product or refund to you the price paid.

3.6 Any claim by you which is based on any defect in the quality or condition of the Products or their failure to correspond with specification should be notified to us within 5 working days of delivery or (where the defect or failure was not apparent on reasonable inspection) within a reasonable time after discovery of the defect or failure. If delivery is not refused, and you do not notify us accordingly, you will not be entitled to reject the Products and we shall have no liability for such defect or failure, and you will be bound to pay the price as if the Products had been delivered in accordance with the Contract.

3.7 Where any valid claim in respect of any of the Products which is based on any defect in the quality or condition of the Products or their failure to meet specification is notified to us in accordance with these conditions, we shall be entitled to replace the

Products (or the part in question) free of charge or, at our sole discretion, refund to you the price of the Products (or a proportionate part of the price), but we shall have no further liability to you.

3.8 If you have any complaints, you should direct them to us by email: sales@taavetti.co.uk or send by post to at TAAVETTI Office Interiors Ltd, The Silver Fin Building, 455 Union Street, Aberdeen, AB11 6DB


4.1 Delivery of the Products shall be made by us directly or by one of our appointed / approved couriers delivering the Products to your address for delivery in the United Kingdom. Risk of damage, breakage or loss of the Products shall pass to you on delivery.

4.2 Any dates quoted for delivery of the Products are approximate only and we shall not be liable for any delay in delivery of the Products howsoever caused.

4.3 Delivery is normally free of charge, but we reserve the right from time to time to impose delivery or insurance charges, which will be notified to you when your order is accepted.

4.4 Where the Products are to be delivered in installments, each delivery shall constitute a separate Contract and failure by us to deliver any one or more of the installments in accordance with these Terms and Conditions or any claim by you in respect of any one or more installments shall not entitle you to treat the Contract as a whole as repudiated.

4.5 If we fail to deliver the Products for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to the excess (if any) of the cost to you (in the cheapest available market) of similar products to replace those not delivered, over the price of the Products.

4.6 If you fail to take delivery of the Products or fail to give us adequate delivery instructions at the time stated for delivery (otherwise than by reason of any cause beyond your reasonable control or by reason of our fault) then, without prejudice to any other right or remedy available to us, we may:

4.6.1 store the Products until actual delivery and charge you for the reasonable costs (including insurance) of storage; or

4.6.2 sell the Products at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the price under the Contract or charge you for any shortfall below the price under the Contract.

4.7 Any notification of shortages or damaged Products must reach us within seven days from delivery.


5.1 The following applies to any information you provide to us, for example during any account opening or ordering process:

5.1.1 You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our sub-contractors. If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you (together, the various purposes shall be known as “the Purposes”). All such information collected by us shall be referred to in these terms and conditions as “Personal Information”.

5.1.2 You must ensure that the Personal Information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address, and other requested details. For more information about how we deal with your Personal Information, please read our Privacy Policy.

5.2 By accepting these Terms and Conditions, you agree to the processing and disclosure of the Personal Information for the Purposes. You also agree that the Purposes may be amended to include other uses or disclosures of Personal Information following notification to you by means of a notice on our website, which you should check regularly. If you would like to review or modify any part of your Personal Information then you should e-mail us at sales@taavetti.co.uk or write to us at TAAVETTI Office Interiors Ltd, The Silver Fin Building, 455 Union Street, Aberdeen, AB11 6DB.


6.1 All descriptions, illustrations, sizes, weights and capacities within the catalogues and website are given as a guide only and Products will not necessarily conform in absolute detail.

6.2 Goods are sold subject to title not passing until full payment has been received by us.

6.3 In relation to the purchase of Products, we accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect), however caused, even if foreseeable.

6.4 In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its contents, we accept no liability for this loss or damage whether due to inaccuracy, error, omission or any other cause and whether on our part or on the part of our servants, agents or any other person.

6.5 If we are liable to you for any reason, our liability will be limited to the amount paid by you for the Product concerned. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.

6.6 If you are ordering on-line, you are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. We do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your requirements for the accuracy of data input and output.

6.7 Subject as expressly provided in these Terms and Conditions, and except where Products are sold to a person dealing as a consumer (within the meaning of the Unfair Contract Terms Act 1977), all warranties, representations, endorsement, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

6.8 We shall not be liable to you or be deemed to be in breach of the Contract by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the Products, if the delay or failure was due to any cause beyond our reasonable control including (but without limitation) strikes, lockouts or other industrial actions, trade disputes or Governmental enforcement’s such as Lock downs.

6.9 We shall not be liable for and you shall indemnify and hold us harmless against any claim by or loss or damage to any third party or third party’s property directly or indirectly occasioned by or arising from the use or possession of the Products.

6.10 Your right to set off any sums due by you on whatever basis against sums due by us is specifically excluded.

6.11 The limitations and exclusions in this Clause 6 only apply to the extent permitted by applicable law.


7.1 We may assign, novate or sub-contract any or all of our rights and obligations under these Terms and Conditions at any time.

7.2 We may alter these Terms and Conditions from time to time and make the new version available on our website and/or by other means.

7.3 These Terms and Conditions together with [the privacy policy, security policy,] any order form and payment etc., method instructions, if any, are the whole agreement between you and us. You acknowledge that you have not entered into this Contract in reliance upon any warranty or representation made by us or any other person and you waive any rights to damages/rescission you may have for misrepresentation (other than a fraudulent misrepresentation) that is not contained in the Terms and Conditions, privacy policy, order form and payment method instructions etc.

7.4 If any provision or term of these Terms and Conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be divisible from the other Terms and Conditions and shall be deemed to be deleted from them.

7.5 These Terms and Conditions, your use of our website and any Contract formed by us are governed by Scots law and you submit to the non‐exclusive jurisdiction of the Scottish court.

7.6 Neither of us will be held liable for any failure to perform any obligation to the other due to causes beyond your or our respective reasonable control.

7.7 Failure by either party to exercise any right or remedy under this Contract does not constitute a waiver of that right or remedy.


8.1 All notices shall be given:

8.1.1 to us by e-mail at sales@taavetti.co.uk or post to TAAVETTI Office Interiors Ltd, The Silver Fin Building, 455 Union Street Aberdeen AB11 6DB or

8.1.2 to you at either the e-mail or postal address you provide during any ordering process. Notices will be deemed received when an e-mail is received in full (or else on the next business day if it is received on a weekend or a public holiday in the place of receipt) or 3 days after the date of posting. [Please click on the “Accept” button to confirm your acceptance of these Terms and Conditions or the “Decline” button to exit from the website.]