Standard Free UK Mainland Delivery
We offer Free Delivery on all our products throughout the UK Mainland (see terms and conditions section 4). Unless stated on the product description page most of our products are flat packed for easy delivery and assembly and are delivered to ground floor only. If palletised, we will deliver to curb side. Should you wish delivery above or below ground floor please contact us and we will be pleased to advise of additional costs. (highlands and island & Northern Ireland please contact us for delivery rates)
Next Day Free UK Mainland Delivery
We offer Free Next Day Delivery on many of our products throughout the UK Mainland (see terms and conditions section 4). Unless stated on the product description page many of our products are flat packed for easy delivery and assembly and are delivered to ground floor only. If palletised, we will deliver to curb side. Should you wish delivery above or below ground floor please contact us and we will be pleased to advise of additional costs. (Highlands and island & Northern Ireland please contact us for delivery rates)
Note: Normal next day deliveries are available if orders are placed by 12noon the previous day however Due to challenges surrounding Covid 19 along with stocks having been depleted some next day deliveries have been affected.
Professional Installation Service UK Mainland
Over and above our FREE Delivery and Free Next Day Delivery services we have professional installation teams throughout the UK who can fully assemble, install and position your furniture and seating items anywhere in your office. Should you wish for this service please either contact us on email@example.com or telephone our customer helpline 0333 344 4987 whereby we will be pleased to discuss your individual needs and provide you with our competitive costs for our full professional installation service which includes removing and disposing of all associated packaging associated with protecting your items whilst in transit.
Notes on Deliveries
1. In the rare event of issues being highlighted due to location or restricted access, we will inform you once your order has been placed and advise of any additional costs.
2. Delivery details above exclude local and bank holidays, between Christmas Eve and first week in January.
Deliveries – How long will my order take before I receive it
Many of our products are either in stock or available within next day or up to 7 working days. For products that are manufactured to order (MTO) these vary from 2-8 working weeks.
Delivery times however are estimates and we will always contact and keep you advised with confirmation of dates / timescales especially if they are to be delayed for any reason.
Deliveries – When & Where are these made
Deliveries are made between Monday – Friday during normal business working hours. We cannot give an exact time, but we will contact you should there be any delays.
We deliver Free of Charge to the ground floor only within the UK Mainland. Should you require delivery or any special requirements above ground floor please contact our sales team on 0333 344 4987 and we will be pleased to discuss and cost (where applicable) your individual needs.
Deliveries with Installation
We have professional furniture installation teams all over the UK and we will be pleased to discuss your individual requirements and how COVID 19 may impact on these.
Order Challenges – what happens
TAAVETTI are always proactive behind the scenes and therefore you have comfort in knowing that when we receive your order we are continually checking and updating progress daily to ensure you receive your product as soon as possible within the timescale guidelines shown above. Should any Challenges arise however small we will highlight these to you immediately by contacting you either by telephone or email.
Should you have received your product and find it is damaged in anyway please contact us immediately on either 0333-344-4987 or email us on firstname.lastname@example.org and one of our customer services team members will priorities this for you and resolve as soon as we can.
Returned Goods – what happens
TAAVETTI will accept goods back for credit only and this will be facilitated by and with the express permission of TAAVETTI Office Interiors Ltd. Please note that (MOT) made to order items cannot be accepted back into our stock. Made to order items can only be cancelled if possible, within 24 hours of placing your order. If a cancelled order is possible TAAVETTI Office Interiors Ltd will impose a cancellation fee and we will be pleased to provide cancellation fees on request by contacting our sales line 0333 344 4987. Note that Special orders or MOT cannot be cancelled after they have been dispatched from the factory or warehouse and no credit will be issued. Should you refuse to accept delivery for any special manufactured made to order items no credit will be given unless they are deemed faulty or damaged.
The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a resalable condition. Credit shall not be given for goods received damaged. The buyer shall unless otherwise stated be responsible for the cost of the return carriage of all goods returned which shall be at the risk of the buyer until actual receipt of the goods to TAAVETTI Office Interiors Ltd. Proof of return delivery will remain with the buyer. We reserve the right to charge for incomplete returns, orders placed in error or not wanted.